Emphasizing customer retention management (CRM) is now crucial in the highly competitive business landscape. For health and fitness businesses, having a strategic plan in place to reduce customer attrition rate is paramount as the cost of acquiring new customers is...
Having a lot of customers is a great thing for any business. However, the outstanding accounts receivables of these customers can prove to be more harmful than good. This lateness in payment is one of the major reasons why many businesses fail or run into financial...
For any business to be successful, it needs to optimize efficiency and reduce waste. One way to do this is by working with a BPO company. Business process outsourcing offers the expertise and resources necessary to streamline processes, reduce costs, and improve...
As technology continues to evolve, so do the expectations of customers. Nowadays, consumers expect to be able to engage with brands on a multitude of channels, such as social media, email, phone, chatbots, and more. This is where omnichannel engagement comes into...
A recent Forbes advisory article has revealed that credit card debt per borrower reached an average of $5,474 in Q3 2022, which is 12.7% higher compared to the previous year. The overall increase in debt amounted to $38 billion in just one quarter, marking a 15%...
Customer interaction and the business processes related to it are fundamental in building value in your products or services. So, understanding these processes becomes important to positively reshape the customer journey for your organization. Smart business leaders...
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